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For auto repair shops

Voicemail Greetings for Auto Repair Shops

Half the calls to a repair shop ask one question: is my car ready? A greeting that handles status calls well frees your service writers for the customers standing at the counter.

  • Professional phone audio since 2003

Hear your own auto repair greeting

Replace the parts in [brackets] with your details.

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€19 net per finished greeting (approx. $22 / £17)

Voicemail script examples for auto repair shops

Replace the highlighted parts, press play, done.

Example · 0:25

Auto repair shop

Thanks for calling Route Nine Auto Repair. Our service writers are with customers right now. If you're checking on your vehicle, leave your name and the make and model, and we'll call you with an update. Dropping off after hours? Use the key drop box next to the front door, and put your name and phone number on the envelope.

Main line

Thanks for calling [Shop]. Our service writers are with customers right now. Please leave your name, your vehicle and what it needs, and we’ll call you back with an appointment time.

Status update

You’ve reached [Shop]. If you’re calling to check on your vehicle, please leave your name and the make and model. We’ll call you as soon as the technician has an update.

After hours

Thank you for calling [Shop]. We’re closed for the day and open again at [time]. To drop off your vehicle tonight, use the key drop box at [location] and put your name, number and the reason for the visit on the envelope.

Parts delay

Thanks for calling [Shop]. Some parts are taking longer than usual to arrive this week. If we’re working on your car, we’ll call you with the expected date. For new appointments, please leave a message.

Inspection season

You’ve reached [Shop]. For a state inspection, leave your name, your number and your preferred day, and we’ll call you back to confirm a time.

What matters for auto repair shops

01

Status calls need the right details

Ask for the name and the make and model. Your service writer finds the repair order in seconds instead of searching.

02

After-hours drop-off

Many customers drop off the night before. Tell them where the key drop is and what to write on the envelope: name, phone number, what the car needs.

03

Towing

If you work with a towing company, say how customers can request a tow. If you don’t, say so, and suggest they call their roadside assistance.

04

Recalls belong at the dealer

Customers sometimes call about a recall notice. In the US, recall repairs are generally done by dealers. A short line saves a misunderstanding.

Built by phone-audio professionals

This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.

About our studio →
  • Over 20 years of phone audio
  • Built in our own studio
  • Phone-system-ready audio

Questions

What should a repair shop voicemail ask for?

Name, phone number, vehicle make and model, and the reason for the call. That is enough to find the repair order or plan the appointment.

Should we quote prices on the voicemail?

No. Prices depend on the vehicle and the diagnosis. Offer a callback or an appointment instead.

Should the greeting mention state inspections?

If you are a licensed inspection station, yes, a separate script during your busy weeks keeps those calls organized.

Hear your auto repair greeting before you pay.

Free preview, no subscription. €19 (approx. $22) per finished greeting.

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