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Garages, MOT centres, body shops

Phone greetings for garages and MOT centres

Most calls to a garage are about three things: booking an MOT, booking a service and asking whether a car is ready. A menu that sorts them keeps the workshop working and the front desk free.

Scripts for garages

Listen · 0:26

MOT, servicing, workshop

Thank you for calling Hemsworth Garage. For MOT bookings, press one. For servicing and repairs, press two. If your MOT is due, you can have it done up to a month, less a day, before it runs out and keep the same renewal date. To speak to the workshop about a car that's already with us, press three.

Collection

Is my car ready?

If your car is with us today, we'll text you as soon as it's ready. Collections are until 17:30, and we're closed at lunch between 13:00 and 13:30.

Booking

Have your registration ready

To book, leave your name, your number and your registration number. We'll call you back with the first available slot.

Courtesy car

Courtesy car and waiting

We have a small number of courtesy cars, booked on a first-come basis. Please ask when you book. For short jobs you're welcome to wait in reception.

Closed

Saturday afternoon

You've reached [Garage name]. We're open weekdays 08:00 to 17:30 and Saturdays until 12:00. Leave a message with your registration and we'll call you back.

What is different for garages

The MOT calendar

GOV.UK says a car’s first MOT is due by the third anniversary of its registration, and that an MOT can be done up to a month, minus a day, before it runs out while keeping the same renewal date. That rule answers many booking calls before they reach you. Vehicles registered in Northern Ireland follow different rules.

The registration is the key

Garages look everything up by registration number. Asking for it in the greeting saves the callback “which car was that?”.

From the studio

01

MOT as a word

Write “MOT” and listen to the preview; the voice should read it letter by letter. If not, write “M O T”.

02

An upbeat, practical voice

A garage greeting can be brisk and cheerful. Keep the menu to three options.

Questions

Can the menu send MOT calls to an online booking page?

A greeting can tell callers your booking address, for example “book any time at [web address]”, before the menu starts.

What does a greeting cost?

€19 excl. VAT per greeting, no subscription.

Hear your greeting before you pay.

Free preview, no subscription. €19 (approx. £17) per finished greeting.

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