Welcome
Plain and quick
Hello, [Company]. Putting you through now.
34 scripts written for the ear
Phone greeting scripts for UK businesses
Copy a script, swap in your details where you see square brackets, and hear it read in British English. Every one was written to be heard, not read: short sentences and one clear instruction.
Welcome
Welcome
With a line about you
Welcome to [Company], [what you do in a few words]. Bear with us a moment and someone will be with you.
Welcome
Council or public body
You're through to [Organisation]. Your call is being passed to the right team. Please hold.
Welcome
Calls recorded
Calls to [Company] may be recorded for training and quality purposes; we are connecting you now.
Voicemail
Voicemail
Name, number, reason
You've reached [Company]. Nobody can take your call just now. Leave your name, your number and what it's about, and we'll ring you back.
Voicemail
Same-day callback
Hello, [Company] here. We're all tied up at the moment. Leave a message after the tone and we'll call you back before close of play today.
Voicemail
Direct line
This is [First name] [Surname] in [department]. I'm away from my desk. Leave a message, or dial zero and a colleague will help.
Voicemail
Email preferred
Email is the quickest way to reach [Company]: write to [email address]. If you'd rather leave a message, go ahead after the tone.
Menus
Menu
Two choices
For new enquiries, press one. For existing customers, press two.
Menu
Three departments
For sales, press one. For service and repairs, press two. For accounts, press three. To speak to reception, press zero.
Menu
Opening hours option
To hear our opening hours and address, press four. To return to the main menu at any point, press star.
Menu
Extensions
If you know the extension of the person you want, dial it now. Otherwise, please hold for reception.
On hold
On hold
Still in the queue
You're still in the queue for [Company]. Thanks for your patience; we'll be with you as soon as we can.
On hold
Reference ready
To save time, please have your customer number ready. You'll find it on your latest invoice.
On hold
Website tip
While you wait: you can download copy invoices and update your details at any time in your online account.
On hold
New service
New at [Company]: [new service], available from this month. Ask the team about it when you're through.
Out of hours
Out of hours
Evening
The [Company] office has closed for the evening and opens again at 08:30. Please leave a message and we'll call you back then.
Out of hours
Weekend
Over the weekend the [Company] office is closed; we're back on Monday from 09:00. Leave a message and we'll be in touch.
Out of hours
On-call engineer
Our office is closed. For an urgent breakdown, press one for the on-call engineer. For anything else, leave a message.
Out of hours
Lunch
We're closed for lunch until 14:00. Please call back then, or leave a message after the tone.
Closures and holidays
Closure
Christmas and New Year
Thank you for calling [Company]. We're closed from [date] and reopen on [weekday and date] at 09:00. Season's greetings from all of us.
Closure
Summer break
Summer break at [Company]: the office is closed until [weekday and date]. Emails are checked once a day.
Bank holiday
Bank holiday Monday
It's a bank holiday Monday, so [Company] is closed today and open again on Tuesday at 08:30.
Bank holiday
Scotland: St Andrew's Day
For St Andrew's Day our Scottish offices at [Company] are closed, reopening on [weekday] at 09:00.
Bank holiday
Northern Ireland: 12 July
You've reached [Company] in [Town]. We're closed for the Twelfth and back on [weekday and date]. Please leave a message.
Bank holiday
Northern Ireland: St Patrick's Day
St Patrick's Day is a bank holiday in Northern Ireland, so [Company] is closed and reopens tomorrow at 09:00.
Work mobile
Work mobile
Tradesperson
Hi, it's [First name], [trade]. I'm on a job and can't answer. Leave your name, number and postcode, and I'll ring you back tonight.
Work mobile
Consultant
You've reached [First name] [Surname] at [Company]. I'm with a client. Leave a message or send a text and I'll reply within the hour.
Work mobile
Driver or courier
[First name] from [Company] here, on the road and unable to pick up safely. Leave a message and I'll call you back at my next stop.
Work mobile
Annual leave
Hi, it's [First name]. I'm on annual leave until [weekday and date]. For anything urgent, ring the office on [office number].
Special cases
Technical fault
Phones playing up
We're having trouble with our phone lines today. If your call drops, please try again or email [email address].
Bad weather
Snow closure
Because of the snow, [Company] is closed today for everyone's safety. We'll update this message by 07:30 tomorrow.
Event
Team at a trade show
Most of our team are at [event] this week, so answers may take a little longer. Come and see us on stand [number].
Recruitment
Job enquiries
If you're calling about a vacancy, please apply through the careers page on our website. We're not able to take applications by phone.
Questions
May I use these scripts for free?
Yes. Copy and adapt them as you like. You pay only when you download a finished greeting made in our generator.
How do I add my own details?
Replace each item in square brackets. Write names and numbers as you want them spoken, for example “oh two oh” rather than “020”.