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32 scripts in eight groups

Phone greeting scripts

Copy a script, replace what is in square brackets and play it in the generator. Every script here was written for Australian callers, with local words, holidays and times.

Main line welcome

Welcome

Short and warm

Good morning, and thanks for calling [business name]. Hang on a moment and one of the crew will take your call.

Welcome

With location

Thanks for calling [business name] in [suburb]. All of our staff are on calls at the moment. Stay on the line and we'll pick up shortly.

Welcome

Family business

Hello, you've called [business name], family owned in [town] since [year]. We'll be with you in just a moment.

Welcome

Call recording notice

Welcome to [business name]. Calls may be recorded for training and quality purposes. Please hold, and the next available consultant will take your call.

Voicemail

Voicemail

Same-day call back

You've reached [business name]. We're helping other customers right now. Leave your name and number after the tone, and we'll call you back before close of business.

Voicemail

Direct line

You've reached the direct line of [first name, last name], [job title] at [business name]. A short message after the tone reaches me directly.

Voicemail

Email alternative

Thanks for calling [business name]. Nobody can take your call at the moment. Leave a message, or email us at [email address] and we'll reply within one business day.

Voicemail

Quote requests

Quotes from [business name] start with a message: please leave your name, your suburb and a short description of the job. We'll call back with a time to come and have a look.

Phone menu

Menu

Bookings first

Thanks for calling [business name]. To make a booking, press one. To change an existing booking, press two. For all other enquiries, press three.

Menu

Wholesale and retail

Welcome to [business name]. For trade and wholesale orders, press one. For retail customers, press two. For deliveries and returns, press three.

Menu

Support levels

This is the [business name] support line. If your system is down, press one for urgent help. For general questions, press two. To log a request online, visit [website].

Menu

Language option

Thanks for calling [business name]. To continue in English, stay on the line. For Mandarin, press one. For Vietnamese, press two.

Message on hold

On hold

Thank you for waiting

Thanks for waiting. Your call matters to us, and the next available team member will answer as soon as they finish their current call.

On hold

Service tip

While you're holding: you can book your next service online at [website], any time of the day. Someone will be with you shortly.

On hold

New product

Did you know we now stock [product]? Ask our team about it when they pick up. Thanks for holding.

On hold

Have your number ready

Thanks for staying on the line. To save time, please have your account number or order number handy. We won't be long.

After hours

After hours

Standard

You've called [business name] outside business hours. We're open Monday to Friday, [08:00] to [16:30]. Leave a message, and we'll call you back when we open.

After hours

Saturday trading

Thanks for calling [business name]. We're closed now. Our hours are weekdays [09:00] to [17:30] and Saturdays [09:00] to [12:00]. Please call again then, or leave a message.

After hours

On-call technician

You've reached [business name] after hours. For a breakdown that can't wait, press one to reach the on-call technician. Call-out fees apply after hours.

After hours

Online booking

The [business name] office is closed, but you can book online at [website] around the clock. For anything else, leave a message after the tone.

Christmas shutdown and closures

Shutdown

Summer break

Thanks for calling [business name]. We're closed for the summer break from [weekday, date] and back on [weekday, date]. Have a safe and happy holiday season.

Shutdown

Office closed, website open

You've reached [business name]. Our office is closed until [date], but our online shop stays open. Orders placed now will be sent from [date].

Closure

Stocktake

[business name] is closed on [date] for our annual stocktake and open as usual from [date]. Sorry for any inconvenience.

Closure

Staff training day

You've reached [business name]. Our team is at a training day today, [date]. We'll return all calls tomorrow morning. Please leave your details.

Public holidays

Public holiday

Australia Day

Thanks for calling [business name]. We're closed today for Australia Day and back tomorrow at [08:30]. Please leave a message after the tone.

Public holiday

King’s Birthday long weekend

You've reached [business name]. We're closed on Monday for the King's Birthday holiday and reopen on Tuesday. Enjoy the long weekend.

Public holiday

Labour Day

It's Labour Day in [state], so the [business name] office is closed. We'll be back tomorrow from [09:00].

Public holiday

Show day

You've reached [business name]. We're closed today for the local show holiday. Normal hours resume tomorrow.

Work mobiles and sole traders

Mobile

Tradie

G'day, it's [first name] from [business name]. I'm on the tools. Leave your name, number and suburb, and I'll call you back at smoko or after work.

Mobile

Mobile hairdresser

Hi, you've reached [first name] from [business name]. I'm with a client. Leave your name and the day that suits you, and I'll text you a time.

Mobile

Removalist

The [business name] crew is in the middle of a move right now. Leave your name, the move date and both suburbs, and we'll come back to you with a quote.

Mobile

Real estate agent

Hi, it's [first name] from [agency name]. I'm at an open home. Leave your number and the property you're calling about, and I'll call you straight after.

Questions

May I use these scripts for my business?

Yes. Copy them, change them and use them in the generator. They are written to be adapted.

Can I combine two scripts?

Yes, for example a welcome followed by a phone menu. Read the result aloud once: if it runs past 30 seconds, cut a sentence.

Hear your greeting before you pay.

Free preview, no subscription. €19 per finished greeting.

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