Frequently asked questions
The questions Australian businesses ask before they create their first greeting. If yours is missing, email hello@phonegreetings.ai.
Questions
What does a greeting cost?
€19 excl. GST per finished greeting, with every voice and music track included. No subscription. See pricing.
Why am I charged in euros?
phonegreetings.ai belongs to BrennerMedien GmbH in Germany and invoices in EUR. Your bank or card provider converts the amount on the day.
Is GST added?
Our prices are shown excl. GST. We sell only to businesses, public institutions and the professions.
Do the voices sound Australian?
The generator has an Australian English setting. Listen to our examples, then test your own script for free.
Can I hear the greeting before I pay?
Yes, as often as you like. You only pay when you download.
Can I upload the greeting to my mobile?
Australian mobile carriers describe recording the greeting by phone. Play the downloaded file into the call. Optus Loop and many business phone systems accept an uploaded file.
Which carrier number do I dial?
Telstra MessageBank 101, Optus and amaysim 321, Vodafone and TPG 121. Step-by-step guides are under change your greeting.
Which file format do I get?
An MP3. The free audio converter makes WAV PCM, µ-law or A-law versions.
Do I need a OneMusic licence for on-hold music?
Our music comes with a right of use for your greeting. Whether your business needs a OneMusic licence depends on all the music you use. OneMusic answers that; see on-hold music licence.
Can I put two languages in one greeting?
Yes, at no extra cost. A second sentence in Mandarin, Vietnamese or another language your customers speak is often enough.
Can a human voice record my greeting?
phonegreetings.ai uses AI voices only. For a studio recording with a professional voice artist, see our human voice page.
What if my hours change?
Edit your script and download the new version. Each downloaded version counts as one greeting.
Do you upload the greeting for me?
No. We create the file, and you put it on your phone or system. Our guides show you how.