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Privacy Policy

This page describes how phonegreetings.ai (operated by BrennerMedien GmbH) collects, uses and protects your personal data. We comply with the EU General Data Protection Regulation (GDPR) and applicable US privacy laws (CCPA / CPRA).

Data controller

BrennerMedien GmbH
Breitachweg 20h, 86163 Augsburg, Germany
privacy@phonegreetings.ai

What we collect and why

• Account data — name, email, password hash. Used to create and secure your account.
• Payment data — handled by Stripe and PayPal. We never store full card numbers.
• Greeting projects — scripts you write, voice/music selections, generated audio. Stored for your account access; you can delete projects anytime.
• Usage analytics — aggregate page views and feature usage via Google Analytics 4 (anonymized IP). Used to improve the product.
• Support emails — kept for as long as needed to resolve your inquiry plus six months for context.

Cookies

We use essential cookies for login and cart functionality, plus optional analytics cookies (Google Analytics). Analytics cookies are only set after you consent via our cookie banner. You can change your cookie preferences anytime via the “Cookie settings” link in the footer.

AI voice processing

Scripts you submit to generate phone greetings are sent to our AI voice provider for synthesis. They process the text only to produce the audio output and do not retain it for model training. Audio output is stored on our servers and is accessible only to you.

Your rights (GDPR)

• Right to access — request a copy of the data we hold about you.
• Right to rectification — correct inaccurate personal data.
• Right to erasure — delete your account and associated data.
• Right to data portability — receive your data in a machine-readable format.
• Right to object — to processing based on legitimate interests.
• Right to lodge a complaint with a supervisory authority.

To exercise any right, email privacy@phonegreetings.ai. We respond within 30 days.

California residents (CCPA / CPRA)

You have the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination. We do not sell personal information.

International transfers

Our servers are located in the European Union. When personal data is transferred to processors outside the EU/EEA (e.g. Google Analytics), we rely on EU Standard Contractual Clauses or other approved transfer mechanisms.

Updates

We may update this policy occasionally. The latest version is always available at this URL. Material changes will be announced via email to active account holders.

Last updated: May 2026.