How to change your voicemail greeting
How you change a greeting depends on where it lives. Mobile voicemail is usually recorded by calling it. A landline answering service works the same way. A business phone system or cloud PBX normally takes an uploaded file.
Where is your greeting?
Mobile voicemail
Call your carrier’s voicemail number and follow the greeting menu. Play the finished MP3 into the call when it starts recording.
Landline answering service
Telstra MessageBank on a home or business line also records by phone on 101. Telstra Home Messages 101 has standard messages only.
Business phone system
Upload the file in the admin portal or app. Check the required format first; our converter makes WAV, A-law and µ-law versions.
Carrier numbers at a glance
| Carrier | Voicemail number | Greeting |
|---|---|---|
| Telstra MessageBank (mobile) | 101 | Main menu 3, then 1, then 1 |
| Optus | 321 | Main menu 3 (Greetings) |
| Vodafone | 121 | Menu 2, then 1 for all calls |
| TPG | 121 | Custom greeting during set-up |
| amaysim | 321 | Press 3 |
Each carrier page below links to the carrier’s own help page. Menus can change; when the voice prompts differ, follow the prompts.
Step by step for your carrier
- Telstra MessageBankMobile, home and business
- Telstra Home Messages 101Standard messages only
- OptusTime-of-day greetings, Optus Loop upload
- VodafoneBusy and extended absence greetings
- TPGCustom greeting on set-up
- amaysimSet-up with SMS PIN
- iPhone and AndroidPhone app and visual voicemail
- Phone systemsUpload formats
Recording by phone without losing quality
Quiet room
Close the door and switch off fans. The phone microphone picks up everything.
Medium volume
Set your computer speaker to a normal speaking level. Too loud distorts on the line.
Short distance
Hold the phone a hand’s width from the speaker, microphone pointing at it.
Check it
Call your number from another phone and listen to the greeting once through.
Questions
Can you upload the greeting to my carrier for me?
No. We create the file; you put it on your phone or system. Mobile carriers usually only accept a recording made by phone.
Which format does my phone system need?
See phone systems. If in doubt, try the MP3 first and convert it with the free audio converter (page in English) if the system rejects it.