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A phone menu sends callers to the right person without a receptionist in the middle. It works when the options are few, short and in the order people need them.
Change the options to match the extensions or queues in your phone system.
Thanks for calling Coastal Freight Solutions. For new bookings and quotes, press one. To track a delivery, press two. For accounts, press three. To speak with reception, press zero. To hear these options again, press star.
Welcome to [business name]. For sales, press one. For service and repairs, press two. For accounts, press three. To hear this menu again, press star.
Thanks for calling [business name]. Our office is open weekdays from [08:30] to [17:00]. For a new enquiry, press one. If you're an existing customer, press two. For anything else, stay on the line.
You've reached [clinic name]. To make, change or cancel an appointment, press one. For our address and parking, press two. For all other enquiries, press three.
Thanks for calling [business name]. For our Brisbane office, press one. For our Sydney office, press two. For accounts across both offices, press three.
Welcome to [business name]. If you know your party's extension, you can dial it now. Otherwise, press one for sales or press zero for reception.
People keep three or four choices in their head. More than that and they wait for the operator.
Say “For accounts, press three”, not “Press three for accounts”. The caller hears the topic first and only then the key.
Look at your call logs. If most calls are bookings, bookings get the number one.
Offer zero for a person or star to repeat. A caller stuck in a loop hangs up and rings someone else.
Yes. Create a separate greeting for the main menu and for each sub-menu, then upload each file to its place in your phone system. Each downloaded file counts as one greeting.
In Australia, “hash” is the word callers know. “Star” is clear for the asterisk key.
That depends on the system. Our phone systems page lists what common systems ask for, and the free audio converter creates the file.
Free preview, no subscription. €19 per finished greeting.
