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An auto attendant sends each caller to the right person without a receptionist. It works when callers can remember the options: no more than four choices, the most common first, and a way back to a human.
Each script is one recording. Your phone system then links every key to a group, an extension or a further message.
Thank you for calling Kingsmead Facilities. To report a fault at one of our sites, press one. For quotes and new contracts, press two. For invoices and account queries, press three. If you know the extension you need, you can dial it at any time. To hear these options again, press star.
Welcome to [Company]. For sales, press one. For an existing order, press two. To speak to reception, stay on the line.
Welcome to [Practice name], where you can book, change or cancel an appointment by pressing one. For test results, press two after eleven o'clock. For anything else, press three.
[Company] has branches in [Town 1] and [Town 2], so please choose the one you need. For [Town 1], press one. For [Town 2], press two. For head office and accounts, press three.
You're through to support. If your system is down completely, press one and we'll treat your call as urgent. For a question about an existing ticket, press two and have your ticket number ready.
Welcome to [Company]; to carry on in English, simply stay on the line. Aby kontynuować w języku polskim, prosimy nacisnąć dwa.
Say “For sales, press one”, not “Press one for sales”. Callers listen for their topic, then remember the number that follows it.
With five or more options, people forget the first ones. Put rare requests in a second level or behind “stay on the line”.
Half a second gives the caller time to decide. In the generator you set each pause yourself.
Offer zero for reception or “stay on the line”. A menu without a human at the end produces angry callbacks.
Start from a script above or one of our UK templates.
Choose a British English voice and check every option, free of charge.
Into the auto attendant of your phone system. Formats are listed on our phone systems page.
Ring your own number from a mobile and press each option once.
In everyday use, yes. Both describe the recorded menu that sends a caller onwards when they press a key. Larger systems add speech recognition or database lookups, but the greeting itself works the same way.
Usually one file per menu level. Some systems, such as BT Cloud Voice, have separate slots for business hours and after hours, so you upload two files.
Yes. Give the second language its own text block and set that block to Polish, Spanish or another language. Ask a native speaker to listen to the preview before you upload it.
Free preview, no subscription. €19 (approx. £17) per finished greeting.
