Free preview · No subscription · Pay only when you download
AU
Cart
While callers wait

Message on hold

Silence on hold makes callers wonder whether they have been cut off. A short message over music tells them they are still in the queue and gives them something useful to hear.

On-hold scripts

Each script runs 15 to 25 seconds. Your phone system plays it in a loop with the music.

Example to hear · 0:21

Home services, practical tip

Thanks for your patience. A member of the Redgum Home Services team will be with you shortly. While you wait, a quick tip: our technicians always carry photo ID, so feel free to ask to see it when they arrive.

Standard

Still in the queue

Thanks for holding. You're still in the queue, and the next available person at [business name] will be with you as soon as a line is free.

Online option

Faster online

While you wait: you can also check your order status and download invoices any time in your customer portal at [website]. Thanks for staying on the line.

Seasonal

Before Christmas

Thanks for holding. Planning work before Christmas? Our last bookings for this year close on [date]. Ask our team about available times when they pick up.

Information

Have details ready

Thanks for waiting. To help us sort things out quickly, please have your customer number or invoice number ready. Someone will be with you shortly.

Callback

Offer a call back

We're busier than usual right now. If you'd rather not wait, press one to leave your number, and we'll call you back in the order you called.

From the studio

01

Music under the voice

The music drops back whenever the voice speaks. The generator handles that mix for you.

02

No false promises

Avoid “your call will be answered in a moment” if the wait is often five minutes. Callers remember.

03

Change it with the season

An on-hold message that talks about Christmas in March sounds neglected. Plan a new version each quarter.

04

Check the loop

Listen to two or three loops on your own line. The repeat should feel natural, not abrupt.

Questions

Is the music included?

Yes. Every track in our catalogue is included in the price of the greeting. For questions about OneMusic, see on-hold music licence.

How long should an on-hold message be?

Fifteen to thirty seconds per message works well. If callers often wait longer, record two or three short messages and let them alternate.

Hear your greeting before you pay.

Free preview, no subscription. €19 per finished greeting.

Create my greeting