Create On-Hold Messages That Sound Professional, Not Robotic
Branded on-hold announcements with AI voices, royalty-free music and natural pacing. Loop-ready MP3 for RingCentral, Microsoft Teams, Zoom Phone, Nextiva and traditional PBX systems.
- Mix voiceover + royalty-free music in one file
- Or upload your own jingle / branded audio bed
- Loop-ready output — no abrupt restarts
- Update messages weekly without ever calling a studio
Free preview · No signup required
What makes a good on-hold message
- Acknowledge the wait
"Thanks for holding — we'll be right with you." Reduces perceived wait time and abandoned calls. - Add something useful
Business hours, top services, FAQ answers, or a website URL. Useful beats salesy every time. - Offer an alternative
"You can also reach us at [URL] or [email]." Some callers will hop off and self-serve.
- Keep it varied
Multiple short segments rotated by your phone system feel less repetitive than one long loop. - Match your brand voice
Same AI voice as your voicemail and IVR — the call should feel like one company, not three. - Update regularly
Seasonal promos, holiday hours, new services — refresh on-hold content monthly to keep it relevant.
On-hold message script examples
Thank you for holding. All of our agents are currently helping other customers — we appreciate your patience and will be with you in just a moment.
While you wait, did you know you can find answers to most questions instantly at [website URL]? Order tracking, account changes and FAQ — all available 24/7.
[Company] is open Monday through Friday, 9 a.m. to 6 p.m. Eastern. We provide [service 1], [service 2] and [service 3] — and we're here to help with any of them today.
Thanks for holding! Right now, [Company] is offering [promo / season offer] through [end date]. Ask the next available agent for details, or visit [URL] for the full terms.
Thank you for waiting. If this is a medical emergency, please hang up and dial 911. For prescription refills, our pharmacy partners can also help at [URL]. We'll be with you shortly.
Why phonegreetings.ai for on-hold
Royalty-free music library
Licensed for unlimited commercial use on phone systems. Or upload your own brand audio.
Loop-ready output
Smooth fades, normalized loudness, no clicks at the loop point — drop in and forget.
No subscription
Pay per file. Update your on-hold weekly if you want — no recurring contract.
No signup required
Frequently asked questions
How long should an on-hold message be?
The voiceover segment should be 20–30 seconds, repeated every 2–3 minutes inside a longer music loop. That way callers hear new information without feeling looped.
What should an on-hold message include?
Three things: thank the caller for waiting, share something useful (hours, services, FAQ answers), and give an alternative ("you can also visit our website at…"). Avoid repeating the same sales pitch every 30 seconds.
Can I add my own background music?
Yes. Upload your own jingle or audio bed inside the generator, or pick from our royalty-free library. Music is mixed under the voiceover automatically.
Will the audio loop seamlessly?
Yes. We export loop-ready MP3 with consistent levels and no abrupt cuts. Some phone systems also let you upload separate "intro" and "loop" files — the generator can produce both.
Is on-hold music royalty-free?
Yes — every track in our library is licensed for unlimited commercial use on phone systems, including queue music, hold music and IVR backgrounds.
Create your phone greeting online
Type your script, choose an AI voice, preview your greeting for free and download the finished audio when you are happy with it.
The future of phone greetings.
Free consultation at hello@phonegreetings.ai