NEWDiscover our new AI voices
Voices that sound more lifelike than ever.
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An on-hold message tells the caller they have not been forgotten, and it can save your team a question or two. Keep each message short: it plays on a loop, and the same long sentence heard three times grates.
Thanks for holding. You're through to Fenwick and Daly, and the next free member of our team will pick up. If you're calling about a delivery, you can track it at any time with your order number and postcode. Please don't hang up, or you'll lose your place in the queue.
Thanks for waiting. You're in the queue for [Company] and we'll answer as soon as someone is free.
While you hold, it helps to have your account number or order reference to hand. It's at the top of every invoice we send.
Did you know you can check the status of a delivery at any time on our website? Just enter your order number and postcode.
A quick note on our Christmas hours: we close at 13:00 on Christmas Eve and reopen on [date]. Last orders for delivery before Christmas are [date].
Our lines are unusually busy, so rather than wait, you're welcome to email [email address] and we'll call you back the same working day.
Two or three messages of ten to fifteen seconds each, separated by music. That feels livelier than one long block.
In our mix the music dips under every spoken word and comes back up in between, so nothing has to compete.
Avoid “today” or a date unless you will swap the file. A Christmas message still running in February is noticed.
Hold on your own line for two full rounds. The join from end back to start should sound smooth.
Each spoken piece ten to fifteen seconds. The whole loop, music included, is usually between one and three minutes.
Yes. Every track in our library is part of the price and comes with a usage right for your greeting. More on our music licensing page.
Most hosted phone systems accept your own music-on-hold file. Some, such as Gamma Horizon, ask for a WAV in a telephone codec; our audio converter produces it.
Free preview, no subscription. €19 (approx. £17) per finished greeting.
