Main line · 0:21
Welcome greeting
Thank you for calling [Company Name]. Our team is currently assisting other callers. Please stay on the line and we will be with you shortly.
Templates
Phone greeting script templates for business
17 ready-to-use templates for the messages your callers actually hear. Replace the parts in [square brackets] with your own details, copy the text, and turn it into finished audio in the generator.
Main line templates
The first thing a caller hears: company name in the first three seconds, then straight into the queue or the menu.
Main line
Welcome with menu hand-off
Thank you for calling [Company Name]. To help us direct your call, please listen to the following options.
Voicemail templates
Who you are, why you cannot answer, what happens next. The short version is around twelve seconds, for lines with high call volume.
Voicemail · 0:23
Standard business voicemail
You have reached [Company Name]. We are sorry we missed your call. Please leave your name, your number and a brief message, and we will get back to you [within one business day].
Voicemail · 0:23
Personal extension
You have reached [Full Name] at [Company Name]. I am either on another call or away from my desk. Please leave a message and I will return your call as soon as I can.
Voicemail · 0:18
Short greeting
You have reached [Company Name]. We cannot take your call right now. Leave your name and number and we will call you back [today].
After-hours templates
A concrete reopening time beats a vague "during business hours" — and an urgent route for the things that cannot wait until morning.
After-hours · 0:28
Closed with reopening time
Thank you for calling [Company Name]. You have reached us outside our opening hours. We reopen on [Day] at [Time]. Please leave a message and we will return your call on the next working day.
After-hours
Closed with urgent route
Thank you for calling [Company Name]. Our office is closed. If this is an urgent [type of issue], please [action, e.g. press 1 / call the number on your contract]. For everything else, leave a message and we will come back to you on the next working day.
After-hours · 0:23
Lunch break
Thank you for calling [Company Name]. Our office is closed for lunch between [Time] and [Time]. Please call back after [Time], or leave a message and we will return your call this afternoon.
On-hold templates
Repeat every two to three minutes inside a longer music loop, and give the caller something useful while they wait.
On-hold · 0:28
Waiting message
Thank you for holding. All of our advisors are currently helping other customers. Please stay on the line and the next available advisor will be with you shortly.
On-hold · 0:25
Waiting with self-service hint
Thank you for waiting. Did you know you can [action, e.g. track your order / book an appointment] directly on our website at any time? One of our team will be with you as soon as a line is free.
Holiday templates
Name the reopening date, not just "the holidays" — or say that you are open but not fully staffed.
Holiday · 0:25
Holiday closure
Thank you for calling [Company Name]. Our offices are closed for [holiday] and we reopen on [Date] at [Time]. Please leave a message and we will get back to you as soon as we return.
Holiday
Reduced holiday service
Thank you for calling [Company Name]. Over the [holiday] period we are working with reduced staff, so response times may be longer than usual. Please leave a message and we will come back to you as soon as we can.
Multilingual templates
The second language usually gets a menu key.
Multilingual · 0:22
Two-language greeting
Thank you for calling [Company Name]. For service in English, please stay on the line. [Same sentence in second language]. For service in [language], press 2.
Out of office templates
Name a colleague, not just an absence.
Out of office · 0:28
Individual absence
You have reached [Full Name]. I am out of the office until [Date] with limited access to messages. For anything urgent, please contact [Colleague] on [extension]. Otherwise leave a message and I will come back to you when I return.