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A workshop phone rings while everyone is under a bonnet. Most calls are about three things: booking a service, a roadworthy inspection, or whether the car is ready. A short menu handles all three.
Hours, then service and roadworthy bookings on 1, car status on 2.
Thanks for calling Pinnacle Auto Care. Our workshop is open Monday to Friday from half past seven until five, and on Saturday mornings. To book a service or a roadworthy inspection, press one. To check on a car that's already with us, press two. For anything else, please stay on the line.
VicRoads says sellers should check whether they need a roadworthy certificate, which comes from a licensed vehicle tester and is valid for 30 days. Sellers often call at short notice, so say on the phone how quickly you can fit an inspection in.
In Queensland, only approved inspection stations issue safety certificates. For private sellers they are valid for two months or 2,000 km. If your workshop is an approved inspection station, say so in the greeting; if not, say where callers can go.
Thanks for calling [workshop name]. To book a service, press one. To book a [roadworthy / safety certificate] inspection, press two. To check on a car that's already with us, press three.
If you're calling about your car, please leave your name and rego number. We'll text you as soon as it's ready to pick up.
The workshop at [workshop name] has shut for the day and opens at [07:30] tomorrow. Dropping your car off early? Use the key box at the front door and leave a note with your name and phone number.
Thanks for calling [workshop name]. We're booked out for the next [week]. Leave your name, your car and what it needs, and we'll call you with the first free spot.
For tyres and batteries, you don't need a booking. Drive in between [08:00] and [16:00] on weekdays, and we'll look after you.
A rego number finds the job card faster than a name. Ask for it in every message.
“Roadworthy” in Victoria, “safety certificate” in Queensland. Use the word your customers use.
If you text customers when the car is ready, say so. Fewer people ring to ask.
Use the name and rules of the state you work in. If you are unsure, the state transport authority’s website names the inspection and who may carry it out.
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