Voicemail Greeting for Microsoft Teams Phone
Configure professional auto-attendant, call-queue and personal voicemail greetings on Microsoft Teams Phone. We export WAV files in exactly the format Teams expects — no conversion required.
Free preview · phone-system-ready download
Audio format requirements
| Specification | Required value |
|---|---|
| File format | WAV (PCM) for auto attendants / call queues; MP3 acceptable for personal voicemail |
| Sample rate | 16 kHz |
| Bit depth | 16-bit |
| Channels | Mono |
| Maximum file size | 5 MB |
Every greeting from phonegreetings.ai is exported in this format automatically — no extra conversion needed.
Step-by-step upload guide
- Generate your greeting at phonegreetings.ai and download the file (choose the Microsoft Teams export preset).
- Sign in to the Teams admin center at
admin.teams.microsoft.com. - For an auto attendant: navigate to Voice → Auto attendants → [auto attendant name]. For a call queue: Voice → Call queues → [queue name].
- Click Edit next to the greeting you want to update (Welcome, After hours, Holiday, etc.).
- Choose Audio file, then click Upload audio file and select your WAV.
- Click Save. Teams will play the new greeting on the next incoming call.
- Test by calling the number associated with the auto attendant or call queue.
Common errors and fixes
- "Audio file format not supported"
Teams Phone is strict about WAV format. Re-export from our generator with the "Microsoft Teams" preset, or convert manually to 16 kHz, 16-bit, mono PCM WAV.
- Personal voicemail doesn't accept upload
In the Teams app, Settings → Calls → Voicemail offers in-app recording only. For uploaded audio, your admin must enable a custom voicemail policy or assign the greeting at the auto-attendant level.
- Greeting plays distorted
Almost always a sample-rate mismatch. Confirm your file is 16 kHz mono. Files at 44.1 kHz often resample badly.
- "Holiday greeting" doesn't play
Holiday greetings on Teams require a Holiday schedule to be assigned to the auto attendant. Upload the audio first, then attach the schedule under the auto-attendant settings.
Generate your Microsoft Teams-ready greeting
Type your script, pick a voice, preview, and download an MP3 that drops straight into Microsoft Teams without re-encoding.
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Frequently asked questions
What file format does Teams Phone accept?
WAV (16 kHz, 16-bit, mono PCM) for auto attendants and call queues. MP3 also works for personal voicemail. Maximum 5 MB.
Where in Teams admin center do I upload?
Teams admin center → Voice → Auto attendants (or Call queues) → [name] → Greeting → Upload audio file.
Can users record their own voicemail directly in Teams?
Yes — Teams app → Settings → Calls → Voicemail → Record a greeting. For uploaded audio on personal voicemail, admin assistance may be required.
Create your phone greeting online
Type your script, choose an AI voice, preview your greeting for free and download the finished audio when you are happy with it.
The future of phone greetings.
Free consultation at hello@phonegreetings.ai