Voicemail Greeting for Nextiva
Upload custom audio to Nextiva NextOS — auto attendants, call flows, voicemail boxes and on-hold music. We export NextOS-compatible files in WAV and MP3 so you can use either.
Free preview · phone-system-ready download
Hear how this sounds as finished phone audio:
Nextiva auto attendant
Show the script for this greeting
Thank you for calling Stonegate Solutions. To reach our sales team, press one. For technical support, press two. For billing enquiries, press three. To speak with an operator, please hold.
Create one like this → Free preview · you only pay to download
Audio format requirements
| Specification | Required value |
|---|---|
| File format | WAV (preferred) or MP3 |
| Sample rate | 8 kHz |
| Bit depth / encoding | 8-bit mono μ-law (WAV) |
| Channels | Mono |
| Maximum file size | 5 MB |
Every greeting from phonegreetings.ai is exported in this format automatically — no extra conversion needed.
Step-by-step upload guide
- Generate your greeting at phonegreetings.ai and download the WAV (Nextiva preset).
- Sign in to NextOS at
nextos.nextiva.com. - For an auto attendant: navigate to Voice → Auto Attendants → [auto attendant name] → Audio Files. For a call flow: Voice → Call Flows → [flow name] → Audio.
- Click Upload Audio and select your WAV.
- Give the file a recognizable name (e.g. "Main Greeting Q1 2026") and save.
- Assign the uploaded audio to the relevant prompt — Welcome, After Hours, Holiday, etc.
- Click Save on the auto attendant or call flow to apply the change.
- Test by calling the assigned number.
Common errors and fixes
- "File format not recognized"
NextOS rejects WAV files that aren't 8 kHz 8-bit mono μ-law. Re-export with the "Nextiva preset" in our generator, or convert manually using the format spec above.
- Greeting sounds robotic / muffled
Confirm the file is 8 kHz μ-law mono — not 16 kHz PCM. NextOS resamples PCM files less cleanly than μ-law.
- "Audio file too large"
Limit is 5 MB. Most voicemail greetings should be 15–25 seconds; trim if needed.
- Holiday greeting doesn't play
Holiday audio in NextOS requires a Holiday Schedule attached to the auto attendant. Upload the file first, then assign the schedule under the auto attendant's settings.
Generate your Nextiva-ready greeting
Type your script, pick a voice, preview, and download an MP3 prepared for business phone systems. If Nextiva needs a different file, you can choose a format for your phone system at checkout – at no extra cost.
Open the generatorOther phone systems
Frequently asked questions
WAV (8 kHz, 8-bit mono μ-law) is the safe choice. MP3 is supported in newer NextOS versions but occasionally has compatibility issues. Our generator exports both.
NextOS portal → Voice → Auto Attendants (or Call Flows) → [name] → Audio Files → Upload.
Yes — once uploaded to the account-level audio library, the file is available across every auto attendant, call flow and voicemail box.
Sound like a professional — create your greeting now.
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Phone audio since 2003. Now available online.
Questions? hello@phonegreetings.ai