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For online stores

Voicemail Greetings for Online Stores

Most calls to an online store are about one order. Ask for the order number, point to self-service tracking, and keep card numbers off voicemail.

  • Professional phone audio since 2003

Hear your own online store greeting

Replace the parts in [brackets] with your details.

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€19 net per finished greeting (approx. $22 / £17)

Voicemail script examples for online stores

Replace the highlighted parts, press play, done.

Example · 0:28

Online store on hold

Thanks for holding with Fern and Field Home Goods. Your order number is on your confirmation email, so please have it ready. Did you know you can track a package and start a return right from your account, any time of day? For your security, please never read a full card number into our voicemail. A member of our team will be with you shortly.

Order support

Thank you for calling [Store]. To help you quickly, please have your order number ready; you’ll find it in your confirmation email. A member of our team will be with you shortly.

Voicemail

You’ve reached [Store] customer care. Your order number plus a short message gets an answer within one business day. Please don’t leave payment card details in this message.

Shipping cutoff

Thanks for calling [Store]. To receive your order before [holiday], please order by [date] with standard shipping, or by [date] with express shipping.

Returns

You’ve reached the returns line at [Store]. You can start a return in your account at any time and print the label yourself. For questions about a refund, leave your order number after the tone.

High volume

Thank you for calling [Store]. We’re receiving more calls than usual today. Your call will be answered in the order received. Tracking and returns are always available in your account.

What matters for online stores

01

Order number first

Tell callers where the order number is: in the confirmation email. Your team finds the order without guessing.

02

Card numbers never on voicemail

Ask callers not to leave payment card numbers in messages. It protects them and keeps card data out of your voicemail system.

03

Shipping cutoff dates

Before holidays, callers ask whether a parcel will arrive in time. Put your order cutoff date in the seasonal greeting.

04

Self-service on hold

Callers on hold are ready to listen. Use the time to explain tracking and returns in your account area.

Built by phone-audio professionals

This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.

About our studio →
  • Over 20 years of phone audio
  • Built in our own studio
  • Phone-system-ready audio

Questions

Does an online store need a phone greeting at all?

If you publish a phone number, yes. Many buyers call before a large order; a professional greeting shows them a real business.

Should we say shipping times in the greeting?

Only cutoff dates you can keep. Delivery times depend on carriers; point to tracking for live status.

Can the greeting reduce calls?

Yes, when it explains where tracking and returns live. Many callers solve it themselves before an agent answers.

Hear your online store greeting before you pay.

Free preview, no subscription. €19 (approx. $22) per finished greeting.

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