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When Black Friday weekend fills your phone queue, the on-hold message does part of the work: it keeps callers on the line and answers the common questions before an associate picks up.
Replace the parts in brackets with your own offer dates and hours. The first script is available as finished audio.
Thanks for holding with Northwind Outfitters. It's our busiest weekend of the year, and we're answering calls as fast as we can. Black Friday prices are valid online and in our stores through Monday. If you're checking on an order, you'll find tracking in your confirmation email. Please stay on the line, and the next available associate will help you.
Thank you for calling [Store]. This weekend we’re open longer: Friday from [time] to [time], Saturday and Sunday from [time] to [time]. Stay on the line to reach our team.
Thanks for holding with [Store]. Most order questions this week are about delivery times. Your tracking link is in your shipping email, and it updates several times a day. An associate will be with you shortly.
Thank you for calling [Store]. Items bought between [date] and [date] can be returned until [date]. You can start a return in your account at any time. Please stay on the line for other questions.
You’ve reached [Store]. Our Cyber Monday offers end tonight at [time] [time zone]. Orders placed by then get the sale price. Leave a message if you can’t wait, and we’ll call you back tomorrow.
Thank you for calling [Store]. All of our associates are busy with other customers right now. Leave your name, your number and your order number, and we’ll call you back today.
Most peak calls ask about orders and delivery. Say where tracking is in the first message.
Callers want to know if they still get the price. Name the last day and time, with the time zone for online offers.
Three messages of 20 seconds with music in between feel shorter than one long announcement.
An expired offer on hold creates angry callers. Set a reminder to restore your regular message.
Black Friday is not a federal holiday; it is the Friday after Thanksgiving and a retail tradition. Whether you open early, close, or run online only is your decision, so say it clearly. For the Thanksgiving closure itself, see our Thanksgiving greetings.
20 to 30 seconds per message. Callers hear the first one most often, so put tracking and opening hours there.
Name the offer and its end date, not individual prices. Prices change; an outdated price on hold leads to disputes.
Yes, and you should. Create and download it a week before, then switch it on Thursday night.
Free preview, no subscription. €19 (approx. $22) per finished greeting.
