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For an IT provider, the greeting is part of the support process. Give outages their own line, ask for ticket numbers, and tell callers that you never ask for passwords by phone.
Replace the highlighted parts, press play, done.
Thank you for calling Northgate IT. If a server or your whole office is down, press one for our priority line. For all other support, press two and have your ticket number ready. For new projects and quotes, press three. Remember, our technicians will never ask you for your password over the phone.
Thank you for calling [Company]. If your whole office or a server is down, press [digit]. For other support, press [digit] and have your ticket number ready. For new projects, press [digit].
You’ve reached [Company] after hours. If you have a contract with emergency support and your systems are down, press [digit] to reach the on-call engineer. For all other requests, please open a ticket in the portal.
Thanks for holding with [Company]. A reminder: our team will never ask for your password over the phone or by email. If someone does, please hang up and call us.
Thank you for calling [Company]. Planned maintenance is underway tonight from [time] to [time]. Some services may be unavailable. For urgent issues, press [digit].
You’ve reached the projects team at [Company]. Please leave your name, your company, the number of users and what you’re planning, and we’ll call you back within one business day.
When a whole office is down, the client needs a person, not a queue. A priority option for outages protects your service level.
Ask callers to have the ticket number ready. The technician opens the case before the first question.
Scammers pretend to be IT support. A sentence in the greeting, “we will never ask for your password by phone”, trains clients to hang up on fakes.
New prospects should not wait in the support queue. A separate option for projects and quotes reaches sales directly.
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →Fake support calls are a common way into a network. A clear statement from your real greeting helps clients spot the fake ones.
Only to clients with a contract that includes it. Say so in the greeting to avoid disappointment.
Yes. Prepare an outage text in advance; you then only need to fill in the time and the affected service.
Free preview, no subscription. €19 (approx. $22) per finished greeting.
