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A bank greeting has one sentence no other business needs: we will never ask for your PIN or passcode. Put it in, and give lost or stolen cards the first option.
Replace the highlighted parts, press play, done.
Thank you for calling Prairie State Community Bank. If your debit card has been lost or stolen, press one now. For account balances and recent transactions, press two. To speak with a banker, press zero. Please remember: we will never call you and ask for your PIN, your password or a one-time passcode.
Thank you for calling [Bank]. If your card has been lost or stolen, press [digit]. For account information, press [digit]. For loans and mortgages, press [digit]. To speak with a member of our team, press zero.
Thank you for holding with [Bank]. Please remember: we will never call you to ask for your PIN, your online banking password or a one-time passcode. If someone does, hang up and call us at the number on your card.
You’ve reached [Bank]. Our branches are closed. To report a lost or stolen card, press [digit] at any time. For all other questions, call us again during business hours, [hours].
You’ve reached [Name], loan officer at [Bank]. Please leave your name, your number and the type of loan you’re interested in, and I’ll call you back today. Please don’t leave account numbers in this message.
Thank you for calling [Bank]. Our branches are closed on [holiday] and open again on [day] at [time]. Online and mobile banking are available as usual.
A member with a stolen card needs to block it now. The card line belongs at the top of the menu and in every after-hours version.
Fraudsters pose as bank staff and ask for one-time passcodes. A clear warning in your greeting and on hold helps members say no.
Drive-through, lobby and phone banking often have different hours. Say the ones callers ask for most.
Mortgage and loan inquiries need a quick callback from a loan officer. A separate option reaches them directly.
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →Because impostor calls often use the bank’s name. Members who hear your own warning regularly are more likely to recognize a fake call.
No. Ask only for name and number, and verify identity on the callback.
Yes, with “member” instead of “customer”. The structure is the same.
Free preview, no subscription. €19 (approx. $22) per finished greeting.
