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When a client calls an insurance agency after an accident, the greeting must point them to the claims line right away. And it should say clearly that coverage cannot be bound or changed by voicemail.
Replace the highlighted parts, press play, done.
You've reached the Hollis Insurance Agency. All of our agents are with clients right now. If you need to report a claim, please call the claims number on your insurance card, which is open around the clock. Please note that coverage can't be added or changed by voicemail. Leave your name, your policy number and a short message, and we'll call you back today.
Thank you for calling [Agency]. Our agents are helping other clients. Leave your name, your number and the type of policy you’re calling about, and we’ll call you back today.
You’ve reached [Agency]. If you need to report an accident or a claim, please call the claims number on your insurance card now. Then leave us a message, and we’ll help you through the next steps.
Thanks for calling [Agency]. Please note that coverage cannot be added, changed or canceled by voicemail. Leave your name and number, and an agent will call you back to make the change.
You’ve reached [Agency]. For a quote on auto, home or business insurance, leave your name, your zip code, the type of coverage and the best time to reach you.
Thank you for calling [Agency]. During open enrollment, our office is open [hours]. To review your plan, please have your current insurance card ready, and leave your name and number if we can’t answer.
Most carriers run their own claims line around the clock. Tell clients to call the number on their insurance card, and offer your callback for help with the claim.
A message saying “add my new car” does not add coverage. Many agencies say this in the greeting, so clients don’t assume they are covered.
Open enrollment periods and renewal dates bring call waves. A seasonal greeting with your hours and the documents to have ready keeps the line moving.
For a quote, ask for the type of insurance, the zip code and the best time to call. Your producer can prepare before the callback.
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →Because clients sometimes assume a message is enough. A clear sentence avoids a gap in coverage and a difficult conversation later. Ask your E&O carrier or compliance advisor for the exact wording you need.
Only if you represent one or two carriers. With more, point to the number on the insurance card instead.
Before every open enrollment period and every office closure. A wrong date in an insurance greeting causes extra calls.
Free preview, no subscription. €19 (approx. $22) per finished greeting.
