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Plumbing, heating, boilers

Voicemail greetings for plumbers and heating engineers

A heating engineer’s voicemail must not hold up a caller who smells gas. Give them the gas emergency number before anything else, then collect what you need for breakdowns and service bookings.

Scripts for plumbers

Listen · 0:27

Gas emergency first

Thank you for calling Kestrel Plumbing and Heating. If you can smell gas, don't wait for us to call you back. Ring the gas emergency number on oh eight hundred, one one one, nine nine nine. For boiler breakdowns and leaks, leave your name, your address and your number, and our Gas Safe registered engineer will call you back as soon as possible.

Breakdown

No heating or hot water

If you have no heating or hot water, leave your postcode, the make of your boiler and any fault code on the display. It helps us bring the right part.

Service

Annual service

To book your annual boiler service, leave your name and address and we'll offer you a date. Landlords, please mention it if you also need a gas safety record.

Leak

Water leak

If water is leaking now, turn off your stopcock first; it's usually under the kitchen sink. Then leave your address and we'll call you back straight away.

Winter

Busy season

It's our busiest time of year. We're returning breakdown calls first, then service bookings. Thanks for bearing with us.

What is different for plumbers and heating engineers

Gas emergencies are not your queue

HSE advises anyone who suspects a gas leak to call the gas emergency freephone number, 0800 111 999, straight away. Your greeting should say so before it asks for a message.

Gas Safe registration

HSE states that anyone employed to work on gas appliances in domestic premises must be a Gas Safe registered engineer. Customers listen for it; saying it in your greeting answers the question before they ask.

From the studio

01

Read the number in groups

Write “oh eight hundred, one one one, nine nine nine” so the voice pauses where a listener needs it.

02

Winter version

Make a second greeting for October to March and switch it when the breakdown calls start.

Questions

Can I mention my Gas Safe number?

Yes, if you want to. Write it as you want it read and check the preview carefully.

What does a greeting cost?

€19 excl. VAT per greeting. A second winter version is one more greeting at the same price.

Hear your greeting before you pay.

Free preview, no subscription. €19 (approx. £17) per finished greeting.

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