Voicemail Greeting for Vonage Business
Vonage Business Communications takes uploaded greetings and hold music as .wav or .mp3, encoded as u-law, mono, 8000 Hz, 8 bit. Convert your greeting with our free audio converter and upload it in a few clicks.
Write your Vonage greeting and hear it first
Upload it to Vonage in 6 steps
Create and download
Create your greeting in the generator and download the MP3.
Convert to µ-law
In the audio converter, choose WAV µ-law (8 kHz, 8-bit, mono).
Open the call flow
For a virtual receptionist, go to Schedules and Call Flows, click the pencil icon at Edit Business Hours and open Call Flow.
Upload
Use the Upload icon to pick your converted .wav, then confirm with Save.
No-input greeting
Under General Settings > No Caller Input Handling Greeting, upload the message callers hear when they press nothing.
Call and listen
Call the main number and test the greeting and every menu option.
| Setting | Vonage |
|---|---|
| File format | .wav or .mp3 |
| Encoding | u-law |
| Sample rate | 8000 Hz |
| Bit depth | 8 bit |
| Channels | Mono |
| File size | 6–8 MB |
Vonage uses the same play, record, upload and download controls for every greeting. Once you have uploaded one, the others take a minute each.
Our free audio converter turns any MP3, WAV, FLAC, OGG or M4A into a file Vonage accepts.
Common errors and fixes
The file was probably not converted to u-law at 8000 Hz. Convert it with the “WAV µ-law” setting and upload it again.
Set the No Caller Input Handling Greeting in General Settings as well.
Built by phone-audio professionals
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →- Over 20 years of phone audio
- Built in our own studio
- Phone-system-ready audio
Questions
Which format does Vonage want?
Vonage lists these media encoding requirements for uploaded greetings and hold music: u-law, mono, 8000 Hz, 8 bit, 6 to 8 MB file size, .wav or .mp3 format. The “WAV µ-law” setting in our audio converter creates exactly this kind of file.
Can a virtual receptionist use text-to-speech instead?
Yes, Vonage offers a Text-to-Speech greeting mode. An uploaded file gives you a natural voice, music and one consistent sound for greeting, menu and hold.
Can I record a greeting by phone?
Yes. Vonage lets you enter a phone number or extension and calls it so you can record. An uploaded file sounds cleaner than a handset recording.
Where are the official Vonage instructions?
In the Vonage Business support article Record or Upload Greetings.