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A property manager’s phone mixes emergencies with routine requests. The greeting decides which call wakes the on-call technician at night, so define emergencies clearly.
Replace the highlighted parts, press play, done.
Thank you for calling Parkline Property Management. If you smell gas, leave the building and call nine one one. For a maintenance emergency, like flooding, no heat or a lockout, press one to reach our on-call technician. For routine repairs, please submit a request through your resident portal. For leasing and showings, press two.
Thank you for calling [Company]. Our office is closed. For a maintenance emergency, like flooding, no heat or no water, press [digit] to reach our on-call technician. For routine repairs, please use the resident portal.
You’ve reached the leasing office at [Community]. To schedule a tour, leave your name, your number and your preferred move-in date, and we’ll call you back today.
Thanks for calling [Company]. For questions about rent, payments or your ledger, please leave your name, your unit number and your number. Our accounting team returns calls within one business day.
You’ve reached [Company]. If you’re a property owner, press [digit] to reach your portfolio manager. For residents, press [digit].
Thank you for calling [Company]. With the freeze expected tonight, please keep your heat on and cabinet doors under sinks open. If a pipe breaks, press [digit] for emergency maintenance.
Flooding, no heat in winter, a lockout, no water. Name the cases that justify the on-call line, and send routine repairs to the resident portal.
If residents smell gas, they should leave the building and call 911 or the gas utility. That sentence comes first in every after-hours version.
Prospective residents call about showings in the evening. Give leasing its own option and a fast callback, or you lose them to the next listing.
A senior community and a student complex sound different. Choose the voice and pace for the residents who call.
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →List the emergencies by name in the greeting and send everything else to the portal. Callers follow clear examples better than general rules.
They can, with separate menu options. Leasing callers are prospects; they need a fast callback.
Only short, standard ones: leave the building if you smell gas, call 911 in an emergency. Everything else belongs in your resident handbook.
Free preview, no subscription. €19 (approx. $22) per finished greeting.
