Auto Attendant Greeting for Webex Calling
Webex Calling auto attendants take a custom greeting as a WAV file of up to 2 MB. Create your greeting here, convert it with our free audio converter, and upload it in Control Hub.
Write your Webex Calling greeting and hear it first
Upload it to Webex Calling in 6 steps
Create and download
Create your auto attendant greeting in the generator and download the MP3.
Convert to WAV
Convert it in the audio converter to WAV µ-law or WAV PCM 8kHz 16-bit.
Open Features
Sign in to Control Hub and go to Services > Calling > Features.
Open the auto attendant
On the Auto Attendant card, click Manage and select your auto attendant.
Set the greeting
In the Business hours auto attendant section, click Greeting, choose Custom Greeting and upload the WAV file.
Save and call
Save the auto attendant and call the number from a mobile phone to hear the greeting.
| Setting | Webex Calling |
|---|---|
| File format | WAV |
| Sample rate | 8 or 16 kHz |
| Bit depth | 8 or 16 bit |
| Channels | Mono |
| Encoding | u-law, A-law or PCM |
| Maximum file size | 2 MB (about 4 minutes) |
Create the business-hours and after-hours greetings with the same voice. Callers hear one company, whatever the time.
Our free audio converter turns any MP3, WAV, FLAC, OGG or M4A into a file Webex Calling accepts.
Common errors and fixes
Check the file: WAV, mono, 8 or 16 kHz, 8 or 16 bit, u-law, A-law or PCM, not larger than 2 MB.
Shorten the text or remove long music intros. At 8 kHz, a short greeting stays far below 2 MB.
Built by phone-audio professionals
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →- Over 20 years of phone audio
- Built in our own studio
- Phone-system-ready audio
Questions
Can I upload an MP3 to a Webex Calling auto attendant?
The Webex help article asks for a WAV file. Convert your MP3 with our free audio converter, for example to WAV µ-law (8 kHz, 8-bit, mono).
How long can the greeting be?
Webex lists a maximum file size of 2 MB, or approximately 4 minutes of playback. A good auto attendant greeting is far shorter.
Is this the same as Webex Contact Center?
No. This guide covers Webex Calling auto attendants in Control Hub. Webex Contact Center manages audio files in its own section.
Where are the official Webex instructions?
In the Webex help center article Manage auto attendants.