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When a pet owner rings a closed practice, the greeting is the route to emergency care. It must tell them, without hesitation, how to reach the out-of-hours vet, and only then deal with prescriptions and bookings.
Thank you for calling Oakley Veterinary Centre. We're closed at the moment. If your pet needs urgent treatment, press one now and you'll be put through to our out-of-hours emergency vets. To order a repeat prescription or book a vaccination, leave your name, your pet's name and your number, and we'll call you back when we open.
Out of hours, our emergency care is provided by [Provider name] at [address and postcode]. Please call them on [number] before you set off, so they can prepare for your arrival.
For an emergency, press one. To book an appointment, press two. For repeat prescriptions, press three. For our nurse clinics and weight checks, press four.
Repeat prescriptions need two working days' notice. Please leave your pet's name, the medicine and the strength, and we'll text you when it's ready to collect.
For farm and equine visits, press five. If an animal needs a vet urgently, press one and you'll reach the vet on call.
The RCVS Code says vets in practice must take steps to provide 24-hour emergency first aid and pain relief. When they are unavailable, they must direct clients to another appropriate service, and practices should use all possible means to tell clients how.
RCVS guidance asks practices to make the details of their out-of-hours cover available, including telephone numbers, location and the kind of service. The greeting is one of the places clients look first.
Put the emergency route in the second sentence of every closed greeting, before any other option.
An owner in a hurry has to remember it. Give the street and postcode, then pause.
Yes, and many practices do. Read it slowly in groups and repeat it once at the end.
€19 excl. VAT per greeting, no subscription.
Free preview, no subscription. €19 (approx. £17) per finished greeting.
