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Primary, secondary, academies

Phone greetings for schools

Between 08:00 and 09:00 the school office takes call after call about absent children. A dedicated absence line with a clear script collects the details in one message and frees the office for everything else.

Scripts for schools

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Absence line and office

You've reached Elmsworth Primary School. To report your child's absence, press one and leave their full name, their class and the reason they're off. Please call before nine o'clock on each day of absence. For the school office, press two. Term dates and training days are listed in the parent newsletter.

Secondary

Absence with form group

To report an absence, leave your child's full name, their form group and the reason. If they have an exam today, please also tell us the subject.

Training day

INSET day

Today is a staff training day and the school is closed to pupils. The office is open until 15:00 for urgent enquiries.

Weather

Snow closure

Because of snow, [School name] is closed today. Please check the school website and your text messages for updates about tomorrow.

Holidays

School holidays

The school is closed for the half-term holiday and reopens on [weekday and date]. The office is staffed on [day] mornings for admissions enquiries.

What is different for schools

Absence reporting has a deadline

Schools ask parents to report absence early each day, often before registration closes. The greeting should say the time and list exactly what to leave: full name, class or form, reason.

Closures are announced on the phone

Training days, half-terms and snow days change the message several times a term. Keep a set of ready-made greetings so the office can swap them in a minute.

From the studio

01

Friendly and unhurried

Parents often call while getting children ready. A calm voice and a short script help.

02

Spell out the deadline

“Before nine o’clock” is clearer on the phone than “before registration”.

Questions

Can parents leave the absence message at any hour?

Yes, if your phone system records messages around the clock. Many schools let parents call the absence line the evening before.

What does a greeting cost?

€19 excl. VAT per greeting, no subscription. Schools often order four or five seasonal greetings at once.

Hear your greeting before you pay.

Free preview, no subscription. €19 (approx. £17) per finished greeting.

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