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A hotel switchboard serves people who are not yet guests, people who are staying tonight and people planning a wedding next summer. Give each of them a key, and answer the most common question, check-in time, in the greeting itself.
Thank you for calling the Ravensworth Hotel. For new reservations, press one. For weddings, meetings and private dining, press two. If you're staying with us and need reception, press zero. Check-in is from three in the afternoon, and check-out is by eleven.
Our reservations team is helping other guests. Please hold, or book directly on our website, where you'll always find our best available rate.
Thank you for your interest in a wedding or event at [Hotel name]. Our events team works Monday to Friday, 09:00 to 17:00. Leave your name, your number and your preferred date, and we'll call you back.
For a table in our restaurant, press three. Dinner is served from 18:30 to 21:30, and Sunday lunch from 12:00.
For guests calling from outside the UK: please hold, and a member of our front desk will be with you shortly.
Reception runs around the clock in many hotels, so there is no out-of-hours greeting. Instead, the menu has to work for a guest at 02:00 just as well as for a wedding planner at 10:00.
Weddings and conferences are long conversations with a dedicated team that keeps office hours. Their option needs its own greeting with those hours, or enquiries go cold at the front desk.
Choose warmth over brisk efficiency; the call is part of the stay.
Hotel lines suit a light jazz or piano track, kept well below the voice.
Internal calls usually go straight to reception. The menu is for external callers.
€19 excl. VAT per greeting, no subscription. A full set for a hotel is often four or five greetings.
Free preview, no subscription. €19 (approx. £17) per finished greeting.
