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Callers to a dental practice usually want one of three things: help with pain, an appointment, or to know whether you take NHS patients. A good greeting answers the first and routes the other two.
Thank you for calling Castlegate Dental Practice. The practice is now closed. If you're in pain and need urgent dental care before we reopen, NHS one one one can help you find it. We're open again at half past eight on our next working day. To change or cancel an appointment, leave your name and date of birth after the tone.
If you're in pain and need to be seen at [Practice name] today, press one. To book or change a check-up, press two. For questions about a treatment plan or payment, press three.
If you're calling to join the practice as an NHS patient, please press four. We'll tell you whether we have space or can add you to our waiting list.
For hygienist appointments and our private patient list, press five. Our hygienist works on Tuesdays, Thursdays and alternate Saturdays.
If you can't make your appointment, please let us know at least 24 hours before. It means we can offer the time to a patient in pain.
The NHS website says NHS 111 can help with dental problems, including finding an emergency dentist. Point patients there when the practice is closed, rather than to your own voicemail.
NHS guidance says patients may be asked to join a waiting list before they get an appointment. Callers ask about this daily; a dedicated menu option saves reception from explaining it on every call.
Someone in pain wants to hear in the first sentence that you will help. Put the pain option first.
For appointment changes, name and date of birth are what the front desk needs to find the record.
Yes, with a menu. One welcome, then separate options for urgent care, NHS appointments and private treatment.
€19 excl. VAT per greeting. Most practices order a welcome menu and a closed message.
Free preview, no subscription. €19 (approx. £17) per finished greeting.
