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Nonprofits get calls from three groups: people who need help, people who give, and people who volunteer. A short menu sends each to the right person, often with a small team.
Replace the highlighted parts, press play, done.
Thank you for calling Harbor Light Community Pantry. For our pantry hours and locations, press one. To volunteer, press two. If you're calling about a donation or a donation receipt, press three. If you or someone else is in danger, please hang up and dial nine one one.
Thank you for calling [Organization]. For program hours and locations, press [digit]. To volunteer, press [digit]. For donations, press [digit]. For all other questions, stay on the line.
You’ve reached the donor line at [Organization]. Thank you for your support. If you’re calling about a gift or a donation receipt, please leave your name, your number and the date of your gift, and we’ll call you back within two business days.
Thanks for your interest in volunteering with [Organization]. Please leave your name, your number and when you’re available. Our volunteer coordinator will call you back with the next orientation date.
Thank you for calling [Organization]. Gifts made by [date] count toward our year-end campaign. To give by phone, leave your name and number, and a member of our team will call you back.
You’ve reached [Organization]. Our office is closed. Our services are open [days and hours]. If you or someone else is in danger, hang up and dial 911.
December and January bring calls about donations and donation receipts. A seasonal option for donors keeps them separate from program calls.
People looking for help need hours and locations. Put them in the first option, in plain words.
Tell volunteers what happens after they leave a message: an orientation date, a form, or a callback from the coordinator.
If people in crisis may call your number, the greeting must say what to do in an emergency. Point to 911 for immediate danger.
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →Never ask callers to leave card numbers on voicemail. Ask for a name and number, and take the donation on a callback or online.
Three or four. Help, give, volunteer, and the office. More than that loses callers.
A clear, friendly greeting tells donors and clients that the organization is well run. It costs less than one hour of staff time.
Free preview, no subscription. €19 (approx. $22) per finished greeting.
