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A family calling a funeral home has often just lost someone. The greeting must be calm, short and personal, and the first call should reach a person whenever possible.
Replace the highlighted parts, press play, done.
Thank you for calling Whitmore and Sons Funeral Home. We are here for you at any hour. If a loved one has just passed away, please stay on the line, and a funeral director will answer personally in a moment. If your call is about planning ahead, or about a service we are arranging for your family, please leave a message, and we will call you back today.
Thank you for calling [Funeral Home]. Please stay on the line. A funeral director will be with you in a moment.
You’ve reached [Funeral Home]. If your loved one has passed at home under hospice care, please call your hospice nurse first. Then stay on the line or call us back, and we will take care of the next steps.
Thank you for calling [Funeral Home]. For service times, locations and directions, press [digit]. To speak with a funeral director, press [digit].
You’ve reached [Funeral Home]. If you’d like to plan ahead, please leave your name and number, and a pre-planning advisor will call you back within one business day.
Thank you for calling [Funeral Home]. Our office is closed, but we answer calls at any hour. If a death has occurred, please stay on the line.
Many funeral homes answer around the clock. If a call reaches the greeting, it should promise a person within moments, not a callback tomorrow.
Families with hospice care are usually told to call the hospice nurse first. A funeral home greeting can gently mention this for deaths at home.
Friends call for service times and directions. A separate option with that information protects your directors’ time with families.
Choose a warm, low-paced voice and soft piano or no music. Nothing in the greeting should sound like sales.
This generator comes out of more than 20 years in a recording studio. We built in what makes a greeting work on the phone: clear pronunciation, sensible pauses and music that never covers the voice. Questions? Andreas Brenner and Tim Stein will help you personally.
About our studio →Only as overflow for a short moment, or for non-urgent lines like pre-planning. First calls should reach a person.
Soft piano can work at low volume. Many funeral homes prefer no music at all. Listen to both versions before you decide.
As short as possible. One or two sentences for first calls; families should not wait through information.
Free preview, no subscription. €19 (approx. $22) per finished greeting.
