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Late summer rush

Back-to-school phone greetings

In the weeks before school starts, families call schools, doctors, child care centers and stores with the same few questions. A seasonal greeting answers them before a person has to.

Scripts for the back-to-school weeks

The first script, for a pediatric practice, is available as finished audio.

Pediatrics · 0:27

School and sports physicals

Thank you for calling Brookside Pediatrics. It's back-to-school season, and appointments for school and sports physicals are filling up fast. To book one, press one. If you need a copy of your child's immunization record for school, press two. For all other calls, please stay on the line.

School office

Before the first day

Welcome back to [School]. The first day of school is [weekday], [date]. For new student registration, press [digit]. For bus routes and stops, press [digit]. For supply lists, please check the school’s family newsletter.

Child care

Fall enrollment

Thank you for calling [Center]. Fall enrollment is open now, and before- and after-school spots are limited. Leave your name, your number and your child’s age, and we’ll call you back with availability.

Tutoring center

New school year

You’ve reached [Center]. We’re scheduling fall tutoring now. Leave your name, your number, your student’s grade and the subject, and we’ll call you back to set up a first session.

Uniform store

Fitting season

Thanks for calling [Store]. During back-to-school weeks, we’re open [hours]. Fittings run on a first-come basis, and weekday mornings are the quietest time to visit.

Optometrist

Eye exams before school

Thank you for calling [Practice]. Back-to-school eye exams are booking fast. Leave your child’s name, your number and your vision plan, and we’ll call you back with a time.

Timing the seasonal greeting

01

Start three weeks early

Calls begin well before the first day. Switch on the seasonal greeting about three weeks before school starts in your district.

02

Put the key date first

First day of school, registration deadline, last physical slots. Callers want the date before the details.

03

Send paperwork questions elsewhere

Supply lists and forms belong in the newsletter or the parent portal. The greeting points there.

04

Switch back after two weeks

Once school is running, the rush is over. Restore your regular greeting.

Questions

Is back to school a fixed date?

No. School start dates are set locally and differ by district and state. Use your district’s date in the greeting.

Should a medical practice mention immunization records?

If many parents call for them, yes. A menu option for records keeps those calls away from the appointment line.

Can I use music in a back-to-school greeting?

Yes. Light, positive music fits the season. Keep it low under the voice so dates and options stay clear.

Hear your greeting before you pay.

Free preview, no subscription. €19 (approx. $22) per finished greeting.

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